LASERJET PRO MFP
User Guide
M521
2
HP LaserJet Pro MFP M521
User Guide
Copyright and License
© 2014 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Edition 1, 10/2014
Part number: A8P80-91069
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Table of contents
1 Product introduction ......................................................................................................... 1
Product comparison .................................................................................................................. 2
Product views .......................................................................................................................... 4
Product front view ..................................................................................................... 4
Product back view ..................................................................................................... 5
Interface ports ........................................................................................................... 6
Serial number and model number location ................................................................... 7
Control panel .......................................................................................................................... 8
Control-panel layout .................................................................................................. 8
Control-panel Home screen ........................................................................................ 9
Control panel help system ........................................................................................ 10
Print product reports ............................................................................................................... 11
2 Paper trays .................................................................................................................... 13
Supported paper sizes ............................................................................................................ 14
Supported paper types ........................................................................................................... 16
Tray 1 .................................................................................................................................. 17
Tray capacity and paper orientation .......................................................................... 17
Load Tray 1 ............................................................................................................ 18
Tray 2 and optional Tray 3 ..................................................................................................... 20
Tray capacity and paper orientation .......................................................................... 20
Load Tray 2 and optional Tray 3 ............................................................................... 21
Use paper output options ........................................................................................................ 23
Print to the standard output bin ................................................................................. 23
Print to the rear output bin ........................................................................................ 23
3 Parts, supplies, and accessories ...................................................................................... 25
Order parts, accessories, and supplies ..................................................................................... 26
HP policy on non-HP supplies .................................................................................................. 27
HP anticounterfeit Web site ..................................................................................................... 28
Print when a toner cartridge is at estimated end of life ................................................................ 29
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Enable or disable the Very Low Setting ...................................................................... 29
Customer self-repair parts ........................................................................................................ 31
Accessories ........................................................................................................................... 33
Toner cartridge ...................................................................................................................... 34
Toner-cartridge view ................................................................................................ 34
Toner-cartridge information ...................................................................................... 35
Recycle the toner cartridge ........................................................................ 35
Toner-cartridge storage ............................................................................. 35
HP policy on non-HP toner cartridges .......................................................... 35
Replace the toner cartridge ...................................................................................... 36
4 Print ............................................................................................................................... 39
Supported print drivers (Windows) ........................................................................................... 40
HP Universal Print Driver (UPD) ................................................................................. 40
UPD installation modes ............................................................................. 41
Change print-job settings (Windows) ........................................................................................ 42
Priority for changing print-job settings ........................................................................ 42
Change the settings for all print jobs until the software program is closed ....................... 42
Change the default settings for all print jobs ............................................................... 43
Change the product configuration settings .................................................................. 43
Change print-job settings (Mac OS X) ....................................................................................... 44
Priority for changing print-job settings ........................................................................ 44
Change the settings for all print jobs until the software program is closed ....................... 44
Change the default settings for all print jobs ............................................................... 44
Change the product configuration settings .................................................................. 45
Print tasks (Windows) ............................................................................................................. 46
Use a printing shortcut (Windows) ............................................................................. 46
Create printing shortcuts (Windows) .......................................................................... 48
Automatically print on both sides (Windows) .............................................................. 51
Manually print on both sides (Windows) .................................................................... 53
Print multiple pages per sheet (Windows) ................................................................... 57
Select the page orientation (Windows) ...................................................................... 59
Select the paper type (Windows) .............................................................................. 61
Print the first or last page on different paper (Windows) ............................................... 64
Scale a document to fit page size (Windows) ............................................................. 67
Create a booklet (Windows) ..................................................................................... 69
Select the paper size (Windows) ............................................................................... 70
Select a custom paper size (Windows) ...................................................................... 70
Print watermarks (Windows) ..................................................................................... 71
Cancel a print job (Windows) ................................................................................... 72
Print tasks (Mac OS X) ............................................................................................................ 73
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Use a printing preset (Mac OS X) .............................................................................. 73
Create a printing preset (Mac OS X) ......................................................................... 73
Automatically print on both sides (Mac OS X) ............................................................. 74
Manually print on both sides (Mac OS X) ................................................................... 75
Print multiple pages per sheet (Mac OS X) .................................................................. 75
Select the page orientation (Mac OS X) ..................................................................... 75
Select the paper type (Mac OS X) ............................................................................. 76
Print a cover page (Mac OS X) ................................................................................. 76
Scale a document to fit page size (Mac OS X) ............................................................ 76
Create a booklet (Mac OS X) ................................................................................... 76
Select the paper size (Mac OS X) .............................................................................. 77
Select a custom paper size (Mac OS X) ..................................................................... 77
Print watermarks (Mac OS X) .................................................................................... 77
Cancel a print job (Mac OS X) ................................................................................. 78
Create archival-quality prints ................................................................................................... 79
Use HP ePrint ......................................................................................................................... 80
Use AirPrint ........................................................................................................................... 81
Use walk-up USB printing ........................................................................................................ 82
5 Copy .............................................................................................................................. 83
Set new default copy settings ................................................................................................... 84
Restore copy default settings .................................................................................................... 85
Make a single copy ................................................................................................................ 86
Make multiple copies .............................................................................................................. 87
Copy a multiple-page original ................................................................................................. 88
Copy identification cards ........................................................................................................ 89
Collate a copy job ................................................................................................................. 90
Copy on both sides (duplex) .................................................................................................... 91
Copy on both sides automatically .............................................................................. 91
Copy on both sides manually ................................................................................... 92
Reduce or enlarge a copy ....................................................................................................... 93
Optimize copy quality ............................................................................................................ 94
Adjust the lightness or darkness for copies ................................................................................ 95
Copy in draft mode ................................................................................................................ 96
Set the paper size and type for copying on special paper ........................................................... 97
6 Scan ............................................................................................................................... 99
Scan by using the HP Scan software (Windows) ...................................................................... 100
Scan by using the HP Scan software (Mac OS X) ..................................................................... 101
Scan to a USB flash drive ...................................................................................................... 102
Set up scan to network folder and scan to email features .......................................................... 103
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Configure the scan to network folder feature ............................................................. 103
Configure the scan to email feature ......................................................................... 103
Scan to a network folder ....................................................................................................... 105
Scan to email ...................................................................................................................... 106
Scan by using other software ................................................................................................. 107
Scan from a TWAIN-compliant program (Windows) .................................................. 107
Scan from a WIA-compliant program (Windows) ...................................................... 107
7 Fax .............................................................................................................................. 109
Set up the product for fax ...................................................................................................... 110
Connect the fax port to a telephone line ................................................................... 110
Connect additional devices .................................................................................... 110
Set up fax with a telephone answering machine ......................................... 111
Set up fax with an extension phone .......................................................... 112
Set up for stand-alone fax ...................................................................................... 113
Configure the fax time, date, and header ................................................................. 113
Use the control panel to set the fax time, date, and header .......................... 113
Use the HP Fax Setup Wizard to set the fax time, date, and header
(Windows) ............................................................................................ 114
Use the phone book ............................................................................................................. 115
Create and edit speed-dial entries ........................................................................... 115
Create and edit group-dial entries ........................................................................... 115
Delete speed-dial entries ........................................................................................ 116
Delete group-dial entries ........................................................................................ 116
Configure send fax settings ................................................................................................... 117
Set special dialing symbols and options ................................................................... 117
Set a dialing prefix ................................................................................. 117
Set the dial tone detection ...................................................................................... 118
Tone dial or pulse dial ............................................................................ 118
Set autoredial options ............................................................................................ 118
Set light/dark and resolution .................................................................................. 119
Set the default light/dark (contrast) setting ................................................. 119
Set resolution settings .............................................................................. 119
Set billing codes ................................................................................................... 120
Configure receive fax settings ................................................................................................ 122
Set fax forwarding ................................................................................................ 122
Set the answer mode ............................................................................................. 122
Block or unblock fax numbers ................................................................................. 123
Set the number of rings-to-answer ............................................................................ 123
Set distinctive ring ................................................................................................. 124
Use autoreduction for incoming faxes ...................................................................... 125
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Set fax reprint settings ............................................................................................ 125
Set the fax sounds volume ...................................................................................... 126
Set the alarm volume, phone-line volume, and ring volume .......................... 126
Set stamp-received faxes ........................................................................................ 126
Set the private receive feature ................................................................................. 126
Set fax polling ..................................................................................................................... 127
Use fax ............................................................................................................................... 128
Supported fax programs ........................................................................................ 128
Cancel a fax ........................................................................................................ 128
Cancel the current fax ............................................................................. 128
Cancel a pending fax job ....................................................................... 129
Delete faxes from memory ...................................................................................... 129
Use fax on a DSL, PBX, or ISDN system ................................................................... 129
DSL ...................................................................................................... 129
PBX ...................................................................................................... 130
ISDN .................................................................................................... 130
Use fax on a VoIP service ....................................................................................... 130
Fax memory contents are retained when there is a loss of power ................................ 130
Security issues when connecting internal networks to public phone lines ....................... 131
Fax from the flatbed scanner .................................................................................. 131
Fax from the document feeder ................................................................................. 132
Use speed dials and group-dial entries .................................................................... 133
Send a fax from the software (Windows) ................................................................. 133
Send a fax by dialing from a telephone connected to the fax line ................................ 134
Send a fax with confirmation .................................................................................. 134
Schedule a fax to be sent later ................................................................................ 135
Send a fax combining an electronic and paper document .......................................... 135
Use access codes, credit cards, or calling cards ....................................................... 136
Send faxes internationally ....................................................................... 136
Print a fax ............................................................................................................ 137
Reprint a fax .......................................................................................... 138
Automatically print on both sides of received faxes ..................................... 139
Print a stored fax when the private receive feature is on .............................. 139
Receive faxes when fax tones are audible on the phone line ....................................... 139
8 Manage and maintain .................................................................................................. 141
Use the HP Reconfiguration Utility to change the product connection (Windows) .......................... 142
Set up HP Wireless Direct Printing .......................................................................................... 143
Use HP Web Services applications ......................................................................................... 144
Configure IP network settings ................................................................................................. 145
Printer sharing disclaimer ....................................................................................... 145
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View or change network settings ............................................................................. 145
Manually configure IPv4 TCP/IP parameters from the control panel ............................. 145
Rename the product on a network ........................................................................... 146
Link speed and duplex settings ................................................................................ 147
HP Device Toolbox (Windows) .............................................................................................. 148
HP Utility for Mac OS X ........................................................................................................ 150
Open HP Utility ..................................................................................................... 150
HP Utility features .................................................................................................. 150
Use HP Web Jetadmin software ............................................................................................. 151
Economy settings ................................................................................................................. 152
Print with EconoMode ............................................................................................ 152
Set the Sleep Delay ............................................................................................... 152
Set the Auto Power Down delay .............................................................................. 152
Product security features ........................................................................................................ 154
Lock the product .................................................................................................... 154
Set or change the product password ........................................................................ 154
Upgrade the firmware .......................................................................................................... 155
Manually upgrade the firmware .............................................................................. 155
Set the product to automatically upgrade the firmware ............................................... 155
9 Solve problems ............................................................................................................. 157
Solve problems checklist ....................................................................................................... 158
Step 1: Make sure that the product is set up correctly ................................................ 158
Step 2: Check the cabling or wireless connection ...................................................... 158
Step 3: Check the control panel for error messages ................................................... 159
Step 4: Check the paper ........................................................................................ 159
Step 5: Check the software ..................................................................................... 159
Step 6: Test print functionality ................................................................................. 159
Step 7: Test copy functionality ................................................................................ 160
Step 8: Test the fax functionality .............................................................................. 160
Step 9: Check the toner cartridge ............................................................................ 160
Step 10: Try sending a print job from a computer ..................................................... 160
Step 11: Verify that the product is on the network ..................................................... 160
Restore the factory-set defaults ............................................................................................... 161
Control panel help system ..................................................................................................... 162
Paper feeds incorrectly or becomes jammed ............................................................................ 163
The product does not pick up paper ........................................................................ 163
The product picks up multiple sheets of paper ........................................................... 163
The document feeder jams, skews, or picks up multiple sheets of paper ....................... 164
Prevent paper jams from the paper trays .................................................................. 164
Clear jams .......................................................................................................................... 165
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Jam locations ........................................................................................................ 165
Clear jams in the document feeder .......................................................................... 166
Clear jams in the output area ................................................................................. 168
Clear jams in Tray 1 .............................................................................................. 170
Clear jams in Tray 2 or optional Tray 3 ................................................................... 173
Clear jams in the fuser ........................................................................................... 177
Clear jams in the duplexer ..................................................................................... 179
Improve print quality ............................................................................................................. 181
Print from a different software program .................................................................... 181
Set the paper-type setting for the print job ................................................................ 181
Check the paper-type setting (Windows) ................................................... 181
Check the paper-type setting (Mac OS X) .................................................. 182
Check the toner-cartridge status .............................................................................. 182
Print a cleaning page ............................................................................................ 182
Visually inspect the toner cartridge .......................................................................... 183
Check the paper and printing environment ............................................................... 183
Use paper that meets HP specifications ..................................................... 183
Check the product environment ................................................................ 183
Check the EconoMode settings ............................................................................... 184
Try a different print driver ....................................................................................... 184
Improve copy quality ............................................................................................................ 186
Check the scanner glass for dirt and smudges ........................................................... 186
Check the paper settings ........................................................................................ 187
Optimize for text or pictures ................................................................................... 187
Edge-to-edge copying ............................................................................................ 188
Clean the pickup rollers and separation pad in the document feeder ........................... 188
Improve scan quality ............................................................................................................ 190
Check the scanner glass for dirt and smudges ........................................................... 190
Clean the pickup rollers and separation pad in the document feeder ........................... 191
Improve fax quality .............................................................................................................. 193
Check the scanner glass for dirt and smudges ........................................................... 193
Check the send-fax resolution setting ....................................................................... 194
Check the error correction setting ............................................................................ 195
Send to a different fax machine .............................................................................. 195
Clean the pickup rollers and separation pad in the document feeder ........................... 195
Check the fit-to-page setting .................................................................................... 196
Check the sender's fax machine .............................................................................. 196
The product does not print or it prints slowly ............................................................................ 197
The product does not print ...................................................................................... 197
The product prints slowly ........................................................................................ 198
Solve walk-up USB printing problems ...................................................................................... 199
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The USB Flash Drive menu does not open when you insert the USB flash drive .............. 199
The file does not print from the USB flash drive ......................................................... 199
The file that you want to print is not listed in the USB Flash Drive menu ........................ 200
Solve fax problems ............................................................................................................... 201
Checklist for solving fax problems ........................................................................... 201
Perform a fax diagnostic test ................................................................................... 202
Fax trace report .................................................................................................... 203
Fax error report printing ......................................................................................... 203
Print all fax reports ................................................................................. 203
Print individual fax reports ....................................................................... 203
Set the fax error report ............................................................................ 204
Set the fax-error-correction mode ............................................................................. 204
Change the fax speed ........................................................................................... 204
Solve problems sending faxes ................................................................................. 205
An error message displays on the control panel ......................................... 205
The Communication error message appears ............................... 205
No dial tone ........................................................................... 206
The Fax is busy message appears ............................................. 206
The No fax answer message appears ........................................ 207
Document feeder paper jam ..................................................... 207
The Fax storage is full message appears .................................... 208
Scanner error ......................................................................... 208
The control panel displays a Ready message with no attempt to send the fax . 208
The control panel displays the message "Storing page 1" and does not
progress beyond that message ................................................................. 209
Faxes can be received, but not sent .......................................................... 209
Product is password protected ................................................................. 209
Unable to use fax functions from the control panel ...................................... 209
Unable to use speed dials ....................................................................... 210
Unable to use group dials ....................................................................... 210
Receive a recorded error message from the phone company when trying to
send a fax ............................................................................................. 210
Unable to send a fax when a phone is connected to the product .................. 211
Solve problems receiving faxes ............................................................................... 211
The fax does not respond ........................................................................ 211
The fax has a dedicated phone line ........................................... 211
An answering machine is connected to the product ..................... 212
The Answer Mode setting is set to the Manual setting ................... 212
Voice mail is available on the fax line ........................................ 213
The product is connected to a DSL phone service ........................ 213
The product uses a fax over IP or VoIP phone service ................... 213
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An error message displays on the control panel ......................................... 214
The No fax detected. message displays ..................................... 214
The Communication error message appears ............................... 214
The Fax storage is full message appears .................................... 215
The Fax is busy message appears ............................................. 215
A fax is received but does not print .......................................................... 216
The Private Receive feature is on ............................................... 216
Sender receives a busy signal .................................................................. 216
A handset is connected to the product ........................................ 216
A phone line splitter is being used ............................................. 216
No dial tone .......................................................................................... 216
Cannot send or receive a fax on a PBX line ............................................... 216
Solve general fax problems .................................................................................... 217
Faxes are sending slowly ........................................................................ 217
Fax quality is poor ................................................................................. 218
Fax cuts off or prints on two pages ........................................................... 218
Solve USB connection problems ............................................................................................. 220
Solve wired network problems ............................................................................................... 221
Poor physical connection ....................................................................................... 221
The computer is using the incorrect IP address for the product ..................................... 221
The computer is unable to communicate with the product ........................................... 222
The product is using incorrect link and duplex settings for the network ......................... 222
New software programs might be causing compatibility problems .............................. 222
The computer or workstation might be set up incorrectly ............................................. 222
The product is disabled, or other network settings are incorrect ................................... 222
Solve wireless network problems ............................................................................................ 223
Wireless connectivity checklist ................................................................................ 223
The product does not print after the wireless configuration completes ........................... 224
The product does not print, and the computer has a third-party firewall installed ........... 224
The wireless connection does not work after moving the wireless router or product ........ 224
Cannot connect more computers to the wireless product ............................................. 224
The wireless product loses communication when connected to a VPN .......................... 225
The network does not appear in the wireless networks list .......................................... 225
The wireless network is not functioning ..................................................................... 225
Perform a wireless network diagnostic test ................................................................ 226
Reduce interference on a wireless network ............................................................... 226
Solve product software problems with Windows ...................................................................... 227
A print driver for the product is not visible in the Printer folder .................................... 227
An error message was displayed during the software installation ................................ 227
The product is in Ready mode, but nothing prints ...................................................... 227
Solve product software problems with Mac OS X ..................................................................... 229
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The print driver is not listed in the Print & Fax or Print & Scan list ................................. 229
The product name does not appear in the product list in the Print & Fax or Print & Scan
list ....................................................................................................................... 229
The print driver does not automatically set up the selected product in the Print & Fax or
Print & Scan list ..................................................................................................... 229
A print job was not sent to the product that you wanted ............................................. 230
When connected with a USB cable, the product does not appear in the Print & Fax or
Print & Scan list after the driver is selected. ............................................................... 230
You are using a generic print driver when using a USB connection ............................. 230
Remove software (Windows) ................................................................................................. 231
Remove software (Mac OS X) ................................................................................................ 232
Solve scan to email problems ................................................................................................ 233
Cannot connect to the email server .......................................................................... 233
The email failed .................................................................................................... 233
Unable to scan ..................................................................................................... 233
Solve scan to network folder problems .................................................................................... 234
The scan failed ..................................................................................................... 234
Index ............................................................................................................................... 235
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